Delivery Info

Free delivery on all items. As the frames are handmade, to order, the delivery times are a minimum of 7 working days. Deliveries will be made via Royal Mail and will be insured.

Photo Prints

Prints

All of my work is custom printed to order.

I utilise high quality printers, which I have selected due to their precision and proven ability.

I have chosen the print medium to be Fuji Metallic Pearl paper. This particular paper works brilliantly for both black and white and colour photography, it's long lasting and looks beautiful.

Orders and Returns

Change or cancel your order

As your order is custom made, you can only cancel / change the order whilst the order is 'pending'. Your order will remain pending until I send your chosen image to print and/or start the frame making procedure, you will be informed via email when this happens. To change or cancel an order; If you created an account, you can go to the 'my account' section and cancel the order there, or alternatively, please call me on 07725 500 372

Track your order

When you order, if you have registered an account, your order will show up as pending, this will remain the case until I send your chosen image to print. At this point we will send you an update email, informing you of this. If you chose a frame, you will also be informed once your frame has begun to be made. Once your print has been shipped I will inform you of this, along with a Royal Mail tracking code.

Returns policy

As orders are custom made, I will only accept returns if your goods are faulty, in this instance I will replace or refund. Please inform me by email or phone and I will explain what you need to do, we may ask for digital images of the fault.

Refund policy

If you have a genuine issue, such as a faulty frame, we will exchange or refund your order if you contact us within 7 days of receipt of goods. We may ask for photographs of any issues and you will cover the return delivery charge. In the circumstances of damages in transit or mistakes on my part, the order will be replaced or refunded without cost to yourself.